BrickWow

Return Policy

BrickWow's Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not satisfied with your purchase for any reason, you may return it to us for an exchange, store credit or full refund, minus shipping costs. Please see below for more information on the return policy.

Returns

You must contact us about return requests within seven (7) days of receiving your package. All returned items must be complete and in new & unused condition.

Return Process

To return an item, please email customer service at the email below to obtain a Return Merchandise Authorization (RMA) number and return shipping address. Place the item securely in its original packaging and mail your return to the address provided.

Please note, you will be responsible for all return shipping charges and original shipping costs are non-refundable

We strongly recommend that you use a trackable method and insurance for mail your return. We are not be responsible for lost packages.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return of exchange. Please allow at least seven (7) days form the receipt of your items to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

  • If by chance one of our custom LEGO sets has missing pieces, we will send you replacement parts & also pay for the shipping of the new parts.
  • If items are received without a RMA, a refund will not be processed.
  • For defective or damaged products, please contact us to initiate a claim with the postal carrier.

If you have any questions about our return policy, please contact at contact@brickwow.com